Terms and Conditions for Video Consultation

• Appointment confirmation as well as appointment timing shall depend upon availability of concerned doctor. Filing and submission of form or payment of prescribed consultation fees does not automatically amount to appointment confirmation. All rights regarding granting or refusing an appointment shall be reserved by the hospital.
• Payment of consultation fees for one session does not entitle a patient or a user for any particular duration of video consultation session. It shall be discretion of a doctor to decide necessary duration for each particular session.
• A video consultation is not a replacement or a substitute for an actual physical examination of a patient. The doctor may not be able to reach an accurate diagnosis merely on the basis of video consultation. In such a case, the doctor may advice a patient to take such further steps as may be deemed necessary by the doctor. The doctor may advice for an actual physical visit for detailed examination of a patient to reach a correct diagnosis. The patient may obtain such appointment for physical check up by payment of respective fees applicable at that time. The doctor will strive for best relief for the patient. The limitations of a video consult, however, must be understood and accepted by the patient. The doctor or the hospital shall not be held responsible, in any manner, for the limitations of a video consultation
• A patient must give accurate information, about the symptoms or otherwise, to the doctor. A patient must correctly answer all the questions asked by the doctor during a session. In absence of actual physical examination, it is all the more important that the patient provides correct information to the doctor in order to reach a correct diagnosis and to determine further steps or treatment, if any
• A video consultation must be availed by actual patients and not by doctors for treating their patients or by any other kind of service providers or for mere academic interest or for entertainment purpose. A video consultation must not be availed for commercial purpose. The doctor may refuse to entertain any such video consultation session and in such a case, video consultation fees shall not be refunded
• As far as possible a video consult should be availed by the patient in person. Only in case of extreme emergency, the guardian (in case of a minor patient) or an immediate relative of the patient may avail video consult. Though, even in a video consultation availed by another person, the doctor may demand joining of actual patient to observe the symptoms or to ask questions. The doctor may, at any time, refuse to entertain a video consultation session availed by a person other than a patient and in such a case, the video consultation fees shall not be refunded.
• The doctor or the hospital shall not be responsible for any non initiation, interruption or discontinuation of video consultation session due to any technological issues. The doctor or the hospital shall not be bound to provide another session for the same fees against any such session which is not initiated, interrupted or discontinued due to technological issues. A patient may, however, request for another session by fresh payment of fees.
• In case a patient is required to have multiple video consultation sessions, same may be availed by a patient by payment of respective session fees applicable at that time.
• A video consultation session may be recorded by the doctor or the hospital for any research or statistical purposes or merely for a future reference. The data made available by a patient during such sessions may be used for the aforesaid purposes keeping due regard to the patient's privacy. By accepting these terms and conditions, a patient gives his unconditional consent to the same.
• Video consultation should only be used for a consultation with a doctor and a patient. Video consultation should not be used by a patient or any other person for any illegal, immoral purposes. Any person responsible for such illegal or immoral purpose/use by himself or any other person shall be liable to indemnify the doctor and/or the hospital for any direct or indirect loss caused to the doctor and/or the hospital due to such illegal or immoral use.
• The doctor or the hospital shall not be responsible for any loss or damage, tangible or intangible, in any manner, to any user due to any unauthorised hacking or virus or malware or ad ware through the video consultation facility.
• The terms and conditions may change from session to session basis. A patient or a user shall keep updated with the terms and conditions at the beginning of every video consultation session.
• All rights regarding the video consultation facility shall be reserved by the hospital.